Return & Refund Policy

At cozynzaho, customer satisfaction is important to us. This policy outlines the conditions for returns and refunds.

Return Period

You may request a return within 30 days of receiving your order.

Eligibility

• Item must be unused and in original condition
• Original packaging is required where applicable
• Proof of purchase (order number) must be provided

Non-Returnable Items

• Used, damaged, or incomplete items
• Personalized or made-to-order products
• Opened hygiene or personal care items
• Gift cards or final sale items

Return Process

To request a return, contact us at: BaileyBode2098@outlook.com

Please include your order number, reason for return, and photos if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Refunds are processed after inspection of returned items. Approved refunds will be issued to the original payment method.

Non-Delivery

If your order is not delivered within the estimated timeframe, please contact us for assistance.

Chargebacks

Customers agree to contact us before opening a dispute. We reserve the right to provide evidence to payment providers.

Contact

Email: BaileyBode2098@outlook.com